Support 2017-07-17T14:34:51+00:00

How Can We Help?

For the fastest response time, use our Customer Support Login

Customer Support Login

A Cargas representative will add your organization to the portal. We can also create logins for any users from your organization that you would like to have access to the portal. Please provide an e-mail address for each requested portal user. Once the user is added to the portal, the user will receive an e-mail prompting the creation of a password that will be used to authenticate access to the portal. User setup is not complete until the password has been created. Use the email button below to request access.

Our support staff operates Monday through Friday, 7am to 7pm (EST). We will respond to urgent support requests only outside regular business hours.

For support requests initiated during our standard business hours of Monday through Friday, 7am to 7pm (EST), you should expect that we acknowledge support requests and begin work within four business hours. We will respond to urgent support requests only outside regular business hours.

Yes. In many cases, it may be beneficial to contact a consultant directly. This allows you to build a relationship with our team and may speed up your request because the consultant is already familiar with your organization’s system and processes. However, the consultants may be working with another support case or out of the office for an extended period with limited access to e-mail or voice mail.

Yes. With advanced notice, we will dedicate resources 24/7 for a set period of time. We also offer priority service in the case of an emergency.

Get in touch with us.

Send us an email or call our dedicated support hotline at 1.888.204.0101

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