The Top Two SugarCRM Alternatives
Did you know that more than 50,000 businesses around the world use a SugarCRM application?
Sugar Sell, Sugar Market, and Sugar Serve are affordable solutions with basic sales, marketing, and customer service capabilities that bolster any small business. However, even with multiple tiers with varied functionality, SugarCRM modules aren’t always the best fit for fast-growing, mid-market organizations. These common pain points may mean your company is outgrowing your software and it’s time to find an alternative to SugarCRM:
- Your drill-down capabilities are limited and feel too surface-level
- Your dashboards lack interactivity, making it more difficult to examine the data that matters most
- The process to create, analyze, and export reports takes up too much time
- Your team wants to integrate more add-ons and customizations than the software will allow
- You’d like to explore a more robust partner network and incorporate unique add-ons ad modules
As companies grow in employees, customers, and revenue, finding a more scalable solution becomes paramount. Microsoft and Salesforce both provide robust solutions that can accommodate your business needs and grow alongside your company.
Microsoft Dynamics 365 CRM
Dynamics 365 is Microsoft’s collection of cloud-based CRM and ERP solutions. Features run the gamut from sales and marketing to finance and supply chain management. Dynamics 365 for Sales, Marketing, and Customer Service offer more features and functionality for mid-size companies than Sugar Sell, Sugar Market, and Sugar Serve.
Like any of the SugarCRM products, Dynamics 365 can be deployed in the cloud so your teams have access to data anytime, from anywhere. And, if you already make use of Microsoft solutions like Microsoft 365 or the Power Platform, you’ll find that Dynamics 365 integrates seamlessly with those. Microsoft Dynamics 365 also fleshes out industry-specific features to fulfill the niche needs of warehouses and manufacturers.
While it takes longer to implement Dynamics 365 than it does to implement SugarCRM, the process includes plenty of customizations so the solution you ultimately launch is tailored to your exact business needs.
Finally, Dynamics 365 customers enjoy 24/7 support, including unlimited support for breaks and fixes. This is a huge step-up from SugarCRM, which either has users go through Sugar partners for support or receive finite support based on issue priority.
Salesforce CRM
If your mid-sized company wants a broad solution with the flexibility for third-party add-ons, Salesforce might be the ideal software. Modules like the Salesforce Sales Cloud are used by all sorts of companies, including nonprofits, automotive corporations, healthcare providers, and government agencies. The Salesforce Sales Cloud is one of many Salesforce solutions with an open API, allowing for seamless integrations with countless other applications.
Salesforce follows a different pricing structure than SugarCRM. While SugarCRM requires a minimum of 10 users, Salesforce sets no minimum requirement and keeps pricing transparent. This makes it easy for mid-size and enterprise organizations to pick and choose the users, features, and support plans that fit their needs and budgets.
Salesforce includes a Standard Success support plan with all license subscriptions. However, customers can opt to pay an additional fee for the Premier or Premier Plus Success Plans, which both include 24/7 support, 1-on-1 coaching, and unlimited access to configuration and customization services. Salesforce customers also gain access to the Trailblazer Community to connect with other users, ask and answer questions, and learn about the software.