Service Plan Benefits
Get top value from your solution, protect your investment, and keep employees informed. Features include:
-
New version rights
- E-learning
- Industry-leading support
- Unlimited technical support
- Self-help tools and community forums 24×7
- Technical Account Manager
| Service Plan Features | Enhancement Plan | Advantage Plan | Advantage Plus Plan |
|---|---|---|---|
| CustomerSource Access | x | x | x |
| Product Releases, Service Packs, Hot Fixes, and Tax and Regulatory Updates | x | x | x |
| Unlimited Online Training | x | x | x |
| Transition Investment Credits | x | x | x |
| Protected List Price | x | x | x |
| Problem Resolution Support | Six annual electronic or telephone support incidents | Unlimited electronic or telephone support incidents | |
| Response Time | 3 hours | Severity based | |
| 24×7 Problem Resolution Support | Severity A cases | ||
| Managed Community Forums | x | x | |
| Cold Backups for Disaster Recovery | x | x | x |
| Extended Hotfix Support | x | x | x |
| Licenses Mobility | x | x | x |
| Datasheet | Datasheet | Datasheet |
Additional support options
Microsoft Services’ Premier Support provides large-scale corporations with direct access to Microsoft technical support when needed and is available for all Microsoft solutions worldwide. Visit Microsoft Services to enroll or request more information.
- Provides you direct access to Microsoft technical support when you need it and is available for all Microsoft solutions worldwide.
- Visit Microsoft Services Premier Support to learn more about Premier Support and compare Premier Support options. Contact Cargas or Microsoft Services to enroll.
Flex support for Microsoft Dynamics
If you prefer “pay as you go,” get the help you need, with flexible and affordable access to Microsoft technical support. This option is available for all products (except Microsoft Dynamics AX and Microsoft Dynamics NAV) in the United States, Canada, and select countries in Latin America.
- To purchase, contact your Cargas. Or, to pay directly, sign in to CustomerSource.
- Support incidents expire one year after purchase date.
Microsoft Professional Support
- Whether you are looking to resolve a product issue, searching for technical expertise, or wanting to develop product solutions, Microsoft provides a variety of assisted support services to meet your requirements. Learn more.