Microsoft Dynamics 365 Customer Service
An Application for Your Service & Support Teams
As a Microsoft partner, Cargas resells and provides services for Dynamics 365 Customer Service. Learn how Dynamics 365 Customer Service and Cargas can transform your business.
Always-On Customer Support
Be there for your customers whenever they need you with self-service tools and support across any method of communication.
Always Be Available
Help your customers anytime, anywhere with virtual agents, knowledge bases, and forums that provide the answers they need.
Communicate Anywhere
Interact with customers using their preferred method of communication, whether it’s voice, chat, or text.
Organize Everything
Easily manage and access customer information, support queues, open cases, and tasks in one place.
Dynamics 365 Customer Service is Microsoft’s application for service and support teams. With self-service tools, case management, and multi-channel support, Dynamics 365 Customer Service ensures you’re always available for your customers, exactly when and where they need you. The cloud platform allows service teams to work anywhere, anytime. As part of the Microsoft family, Dynamics 365 Customer Service is designed to sync with popular Microsoft products, like other Dynamics 365 tools for Sales and Field Service, Outlook, and Power BI.
Let’s Make Your Implementation a Success
Buying new software for your business can feel overwhelming. Don’t worry—we’ve got your back. As a Microsoft Gold Partner, our expert team has helped hundreds of businesses just like yours get started with Dynamics 365 Customer Service.
Software & Setup
Work with a dedicated project team to get Dynamics 365 Customer Service up and running. Our consultants have real-world experience in sales and marketing, so they understand your needs.
Training
Use Dynamics 365 Customer Service to its fullest. As a Microsoft Gold Partner, our consultants have been recognized for their expert product knowledge. We’ll teach you how to use the software.
Support
Get the ongoing support you need. Our team will help you answer questions, troubleshoot problems, and scale Dynamics 365 Customer Service as your needs change over time.
Customization
Make Dynamics 365 Customer Service fit your business even better. Our team has the technical know-how to configure, integrate, and customize the software to build your ideal solution.
Trustmark Increases Customer Engagement with Dynamics 365 Customer Service
“We want to offer customers the same information and high-quality experience no matter how they choose to engage with us, on our portal or with an agent. Our move to Dynamics 365 definitely helps us do that.”
—Brad Bodell: Chief Information Officer, Trustmark
Meet Your Sales Team
Our team makes all the difference for our customers. Get to know us. We can’t wait to work with you!
Recognition from Microsoft
Explore Our Dynamics 365 CRM Resources
Recent Articles
Check out our blog for helpful information about the role technology plays in sales and marketing.
Salesforce vs. Microsoft CRM
Compare two leading CRM solutions: Salesforce CRM and Microsoft Dynamics 365 CRM.
Why Microsoft CRM?
Learn about the advantages of Dynamics 365 CRM and why businesses choose it.
Let’s Chat
Still have questions? Get in touch with our expert team of software professionals.