CASE STUDY Global Technology Company This Cargas customer is a leading global technology integrator serving a range of customers across multiple industries. By providing cutting-edge technology solutions and services to help businesses achieve their goals, this company has earned the trust of customers around the world and become a certified partner [...]
What is Microsoft Dynamics? Microsoft Dynamics is Microsoft’s collection of legacy, on-premise enterprise resource planning (ERP) and customer relationship management (CRM) products. Cloud alternatives have replaced many of these solutions in recent years, but Microsoft still supports a handful of them. Read on to learn about the history of these products and how [...]
The Latest Sales and Marketing Features for Microsoft Dynamics 365 CRM Microsoft releases two updates per year for its Dynamics 365 applications that include plenty of new features and user experience enhancements. We’ve broken down from the Microsoft Wave 2 Release Update document to detail the most important features coming to [...]
The Top Two SugarCRM Alternatives Did you know that more than 50,000 businesses around the world use a SugarCRM application? Sugar Sell, Sugar Market, and Sugar Serve are affordable solutions with basic sales, marketing, and customer service capabilities that bolster any small business. However, even with multiple tiers with varied functionality, [...]
Salesforce Sales Cloud vs. HubSpot Sales Hub Compare the affordability and flexibility of two top CRM solutions Salesforce Sales Cloud and HubSpot Sales Hub are two leading CRM solutions with overlapping features and functions. While these solutions may share capabilities, they have slightly different areas of focus, and their developers take [...]
CASE STUDY Lydall, Inc. Lydall, Inc. is a New York Stock Exchange-listed company, headquartered in Manchester, Connecticut, with global manufacturing operations producing specialty engineered products for the thermal/acoustical and filtration/separation markets. For more information, visit lydall.com. Lydall is a registered trademark of Lydall, Inc. in the U.S. and other countries. [...]
Cargas Announces Consulting Partnership with Salesforce Lancaster, Pennsylvania – August 10, 2021 – Cargas has partnered with Salesforce, a business solutions company, to support Salesforce’s Customer Relationship Management (CRM) products. As a consulting partner, Cargas will implement and support Salesforce solutions for sales, marketing, service, and more. Cargas will also implement integrations between [...]
ARTICLE | 5 MIN READ What is Best-In-Class Software? Learn what “best-in-class" means for your business. Best-in-class software is designed to excel in an individual category or business area. While suite software bundles applications to cover a wide range of functional areas [...]
What Is Dynamics 365 Sales? Microsoft’s Sales module is one of the most popular options within the Dynamics 365 CRM suite. By creating a centralized data hub and simplifying sales pipeline analysis, Dynamics 365 Sales helps businesses make smarter and faster decisions. What You'll Manage Leads [...]
What Is the Microsoft Power Platform? Microsoft’s Power Platform puts business intelligence, app development, and connectivity software at your fingertips. Your team will save time by automating tasks, gain better insights by drilling down into data, and build virtual agents that cater to your unique operational processes. What [...]
What Is Dynamics 365 Project Operations? Microsoft Dynamics 365 Project Operations keeps your team connected and up-to-date as you manage multiple projects with various requirements. This solution helps you understand which teammates are involved with a given project, how much progress you’ve made, and whether you’ve got the resources and [...]
What Is Dynamics 365 Field Service? Microsoft Dynamics 365 Field Service lets you automate and streamline service work. With its unique filtering and dashboards, you can quickly diagnose the problem, schedule a technician, and come to a resolution. What You'll Manage Scheduling, Routing, and Dispatching Work [...]
What Is Dynamics 365 Customer Service? Microsoft Dynamics 365 Customer Service connects your customers with the support resources they need. The software aims to make multiple customer cases more manageable through an omnichannel approach. If you’re in the market for customer service software that will boost your productivity and efficiency, [...]
What Is Dynamics 365 Marketing? Microsoft Dynamics 365 Marketing helps your business automate marketing tasks, from nurturing leads to improving the effectiveness of your campaigns. The software implements a customer journey philosophy, which means Dynamics 365 Marketing looks at the big picture of where your leads come from, where they [...]
New Sales Features for Microsoft Dynamics 365 CRM Since launching in 2016, Microsoft Dynamics 365 has introduced countless CRM features for its Sales, Marketing, Customer Service, Field Service, and Project Operations modules. It can be challenging to keep track of each feature, which is why we’ve listed the latest and greatest [...]
CASE STUDY Community First Fund Community First Fund (Community First) is a non-profit Community Development Financial Institution (CDFI) based in south-central and south-east Pennsylvania. Community First provides financing and resources for low-income communities to help them build economic opportunities for themselves, their families, and their neighbors. Since 1992, Community First has [...]
CASE STUDY Pennsylvania Association for the Blind Pennsylvania Association for the Blind and its member agencies bring innovative programs and resources to communities across Pennsylvania to help people with vision impairment.The nonprofit organization serves over 4,000 adults and screens/educates over 75,000 preschool children in local communities throughout PA each year. PAB [...]
Does Business Central Work as a Sales CRM? What You Need to Know Microsoft Dynamics 365 Business Central is a management solution with many areas of functionality, including finance, manufacturing, services, project management, and plenty more. Part of its functionality includes sales features such [...]
ARTICLE | 5 MIN READ How to Prepare for a Software Implementation Nine essential steps for a successful software implementation. When introducing new software to your organization, you might be excited to expand your capabilities and improve efficiency. However, implementations can bring [...]
CASE STUDY Triose Established in 1999, TRIOSE has earned accolades as a third-party logistics partner to the healthcare industry. The Wyomissing, PA organization delivers freight in, out, and within a health system to meet providers’ and patients’ needs. The TRIOSE solutions help healthcare organizations lower their supply chain costs. TRIOSE has [...]
CASE STUDY Wilson Oil & Propane Wilson Oil & Propane, a full-service and family-owned company, provides residential heating oil, residential and business propane, and HVAC services to Pennsylvania’s Delaware Valley, New Castle County in Delaware, and Gloucester and Salem Counties in New Jersey. [...]
MICROSOFT POWER BI How to Make the Best Decision Every Time: Using Data to Manage Your Business How do you make business decisions? Some of us go by gut feel. Some reach out to others in our field—consultants, peers, or experts. And some of us like to look at [...]
CASE STUDY Economic Development Company of Lancaster County Economic Development Company of Lancaster County (EDC) has been supporting the success of the local business community since 1960. Promoting business development and expansion, the private, nonprofit organization assists companies of all sizes with everything from site location to financing. Partnering with other [...]
Introducing Cargas' New Vice President of the CRM Business Unit Lancaster, Pennsylvania – September 14, 2020 – Cargas is pleased to announce a new management hire to support the company’s CRM business unit, dedicated to the resale, implementation, and support of Microsoft Dynamics 365 CRM and future CRM and marketing automation products. This hire is [...]
Making the Most of Working from Home: Top Tips & Tools from the Cargas Team Every business is adapting to a new normal. And because there is no playbook for this, many businesses are leaning on each other, collaborating and sharing ideas about how to make it all work. We wanted [...]